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Old 06-07-2013   #1
Preacher of the Profit Paddling Since: 1990
Join Date: Oct 2003
Posts: 1,062
REI changes their Return Policy

That's it guy how returned his wasted Kokotat Drysuit after five years of abuse. You ruined it for everyone. REI has changed their return policy. You now get one year from regular purchase and 30 days from Outlet.

I love to dance, but who needs the music- It throws me off.
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Old 06-07-2013   #2
Glen Vegas, Florida
Paddling Since: 92
Join Date: Jun 2007
Posts: 338

Personally I think REI can suck it.

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Old 06-07-2013   #3
Stiff N' Wett's Avatar
Evergreen, Colorado
Paddling Since: 2003
Join Date: Feb 2010
Posts: 446
That was the only reason I bought stuff there. They're losing my business.
Pool and a pond... Pond be good for you.
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Old 06-07-2013   #4
Redmond, Oregon
Paddling Since: 1973
Join Date: Jan 2013
Posts: 1,031
They still have my business.

If you have gone to their yard sales over the last few years you can see why they did this.

It wasn't one guy doing a 'rental' on a dry suit.
There were thousands of people doing 'rentals'.
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Old 06-07-2013   #5
Boulder, Colorado
Paddling Since: 2004
Join Date: Aug 2007
Posts: 119
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I don't understand all of the hate against REI. I needed some dry bags recently for a last minute overnighter, was very happy that I could get them that day. Convenience is nice.

It's unfortunate that people take advantage of their return policy to the extent that they do. As the dude might say, "You aren't wrong, you're just an asshole."
Scott Andrews
(nine seven eight)-46O-3347
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Old 06-07-2013   #6
cataraftgirl's Avatar
Sandy, Utah
Paddling Since: 1997
Join Date: Jun 2009
Posts: 3,121
One year is still a generous return policy. I've got no problem with that.
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Old 06-07-2013   #7
Cottonwood, Utah
Paddling Since: 1997
Join Date: Feb 2013
Posts: 6
You know REI stands for " Return Every Item". They have always treated me right and I will continue to give them my business.
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Old 06-07-2013   #8
Lakewood, Colorado
Join Date: Sep 2009
Posts: 163
The one year return policy does not cover normal wear and tear. "REI’s guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accidents.
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Old 06-07-2013   #9
Avatard's Avatar
portland, Oregon
Paddling Since: 1991
Join Date: Apr 2011
Posts: 2,188
Never returned a goddamn thing to REI, except a rental. I do understand however how some jack holes might abuse this ....
Hey, if you want me to take a dump in a box and mark it "guaranteed", I will. I got spare time.
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Old 06-07-2013   #10
Arkansas during the off-season Nomadic during the summers! :), Arkansas & Colorado
Paddling Since: 2006
Join Date: Jun 2006
Posts: 945
So people are nice to you (REI) and it is best to take advantage of them? What if they intentionally sold that guy a broken snowboard and refused to give his money back....wouldn't that be just like he did to them?

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