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Old 02-12-2012   #1
st2eelpot's Avatar
Professional Transient, See above.
Join Date: Apr 2008
Posts: 310
Props to Jackson's warranty and customer service

Jackson kayak has, once again, proven to me why I keep paddling their boats.

I broke my Villain (4 inch crack and a 1 inch crack). I filled out the warranty paperwork on line. Within 6 hours of submitting it they responded letting me know that they would warranty the boat and listed out my options.

My new boat arrived today! Yay!

In my opinion getting a 6 hour, same-day warranty response in any industry I find absolutely fantastic.


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Old 02-12-2012   #2
Flying_Spaghetti_Monster's Avatar
Farmington, Utah
Paddling Since: 2009
Join Date: Jun 2010
Posts: 707
I do love Jackson warranty. As a maker of hand paddles I strive to give the same customer service they do, it truly is top notch.

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Old 02-20-2012   #3
peterholcombe's Avatar
Where ever the water is...., Colorado
Paddling Since: 1996
Join Date: Mar 2006
Posts: 440
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I can't agree more. Just last week I called about my Super Star that the seat had been slipping around and couldn't be tightened. They sent me a complete new boat in one week.

Jackson is the best! Not only do they stand behind their gear but they take care of you and get you on the water again fast!!!

With the great designs and 5 star service It is getting harder and harder to even look at any other brand.
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