Originally Posted by rwhyman
I'm still waiting for a cooler that I ordered and paid for at the end of the year. My emails and phone calls have gone unanswered. Still waiting for a reply.
Galaxy cooler guy????????
He was in Durango as of yesterday. I had some friends who talked to him about a cooler. It was the typical "I don't have the one you want, but I will give a great deal on the one I have here" situation. Try calling him again. The number on the website is just his cell number.
If you paid with a credit card I would reverse the charges and move on.
He has a great product, but the worst customer service I have ever heard of. Properly run and with an effort to get into the coolers for sport fishing boat business (the thing that keeps all the high end cooler folks in business) he could probably make some good money and own a good chunk of the market. Unfortunately he does not reply to e-mails, has a generic voice mail and a mailbox that is often full, and seems to be oblivious to the whole thing.
There is a reason why he has (to the best of my knowledge) no retail dealers anymore. I run a retail shop (not boating related) and we would never do business with anyone that operates like he does. hell, we get a better response to phone calls to the Amish (as in they don't use electricity and at best share a phone for the whole community) furniture company we buy from.
I sincerely hope Galaxy can get their act together , or sell their product line to someone else who can.