Originally Posted by Perdido
I'm glad you're happy with your boat. I'm aware that a lot of people like their DREs, I even said so earlier in this thread. I just haven't had good luck with them and know that their construction and quality is not on par with an NRS but their price is. Have you owned any other boats or is the DRE your first? Did you have a problem with your boat that led you to your experience with DRE's customer service dept. or did you just enjoy the buying experience?
NRS has great cust. service as well. Last time I ordered a boat from them they sent me the wrong one (The box it was in had been mislabled). I called them and told them I had the wrong boat. They searched their inventory and determined that the boat I had ordered was not in stock and it would take three months to get it from their factory. They offered me a screamin' deal on the boat I had, they were going to refund a substantial sum of the money I had already paid them if I would agree to keep the boat. I didn't want the money, I wanted the boat I ordered so they let me keep the wrong boat and row it commercially every day for three months. When the boat I had initially ordered was back in stock three months later they traded me straight across.
P I have nothing against NRS and I know that they are great boats! And they are probably better quality than DRE. But there is somthing said about customer service that sometimes take over quality. You are right that this is my first boat. But I have rowed everyting from a Marvia to an Otter but I stll prefer my DRE Pro. And yes that may because that is what I learned on. With that being said in the future I would still buy DRE.
I know that NRS has good customer service but they are not local. O know for a fact that if I had a problem with my boat and I had a trip planed that they would give me a loaner! There is no way that NRS would ship out a loaner.
I dont work for DRE but sometimes I wish I could! If you live in Colorado there is no other boat you should go with! They make great boats and there customer service can not be compared to!