NO company stands behind their gear more than NRS. I'm impressed more each year we work with them. They listen to folks and it shows.
Kokatat is great gear for sure. But, their retail prices are high and their margins are low. With an ever price competitive market. It's not always profitable to bring them in.
Palm UK, I love their stuff. And, am a dealer. But... it was recalled and delayed again this year. They go years at a time on back orders. They have constant delays in production, and we constantly have to send entire runs back for production mistakes. When the get their stuff together they have a great product. The company has QC issues.
PS: no one warrenties latex gaskets. It could break on the 1st or 401st day of useage. Nature of the material. How old was the jacket when you bought it? Drytops are bombshells sitting on the rack- they just are. They dry-rot and breakdown over time- sunlight- wind- whatever... they're timebombs.
This is where the drytop market needs to be going. Latexless neck gaskets, something more comfortable and just as dry. With flex, movement, durability. Just one more thing on my wishlist.
I love to dance, but who needs the music- It throws me off.