Yep Tony. I was on the large private that launched w/ GCY. Tapeats was the last place we saw you guys. As for pressing the issue, I'm not opposed to diplomatically communicating any issue especially in a business transaction where a company F'ed up. Typically I can talk my way through to receive the service I've paid for-expected. Not the case here. I explained to them what my expectations are for how they could handle this, expressed sympathy for mistakes that naturally occur from time to time (no big deal), and also how un-represented Fluid is in my area. Flagstaff isn't exactly a Mecca of kayaking, but we are a tight knit paddling community and we have a strong influence on boaters coming to experience the GC. As I said earlier, I won't be paddling a Fluid any time soon and that is their fault, not mine. At this point, I'm OK with keeping my $400 and moving on. Hey Tony- Keeping and eye on the Verde as this Monsoon keeps rolling. Hit me up with a PM if you want to get your new boat dirty, I'll give you my #.